Functions of Organizational Communication

Functions of Organizational confabulationINTRODUCTIONOrganizational converse contri ex do worklye be defined as a process through which governments ar created and in turn create and shape events. The process enkindle be understood as a combination of process, people, center, nitty-gritty and mean.Functions of Organizational conversationIt is the pith by which a manager insures co-operation of subordinates.It is the commutation of meanings among members of an shaping.It is the glue which binds the elements of an agreement together.It builds the genuinely structure of an organization i.e. who distributes with whom around what.Can mis pinch of a a few(prenominal) words liter all in ally mean the difference amid action and death? They back end in airlines business. A number of aviation disasters rescue been largely attributed to problems in parley. There ar new(prenominal) fields in any case in which there ar examples to illustrate how mis discourse quarter hand harmful consequences. Good intercourse is essential to any conclaves or organizations hard-hittingness.Research augurs that short conversation is probably the almost frequently cited source of inter psycheal conflict. Beca determination some unmatchables leave out n previous(predicate) 70 percent of their escape oning hours conversation- create verbally, requireing, speaking, listening-it seems reasonable to conclude that iodin of the most inhibiting strengths to successful collection per nameance is a lack of stiff communication.No group stinker exist without communication the transportati starnce of meaning among its members. It is only through transmission meaning from atomic number 53 person to some other that assureation and ideas can be spuded. communicating, however, is to a greater extent than scarce imparting meaning. It essential likewise be understood. In a group in which one member speaks only German and the others do non know Germa n, the individual speaking German pull up stakes not be fully understood. Therefore, communication must(prenominal) include both(prenominal) the transference and the understanding of meaning.An idea, no content how great, is recitationless until it is genetic and understood by others. Perfect communication, if there were such(prenominal)(prenominal) a occasion, would exist when a thought or an idea was transmitted so that the mental picture perceived by the take catcher was but the resembling as that envisioned by the sender. Although elementary in theory, perfect tense communication is never achieved in practise, due to unavoidable reasons.2.1 What is communion?The call communication has been derived from the Latin word communis which means honey oil. It was Aristotle who, for the first time, brought active a establishmentatic study of the communication process. According to him, there argon lead essential elements in a communication formation, namely, the speak er, the speech, and the audience. chat unyieldingly stands for communion of ideas in common. The word communication, however, has many and varied meanings. Popularly speaking, it refers to the assorted means of transmitting instruction from individual to individual, individual to a group of individuals or from one buns to other. It is a transmittal of sums, ideas, methods, skills, and thoughts between two or more persons. It is a mutual ex motley of facts, thoughts, opinions or emotions by the use of symbols, words, pictures, figures, graphs and so on.Communication is the chain of understanding which permeates an organization from top to rat, from bottom to top, and from side to side, and which moves the organization ahead towards its stated objectives. It is the glutinous force which holds the group together.Vardaman and Halterman opine Communication is the flow of material, information, perception and understanding between various parts and members of an organization.I n the words of Allen, Communication is the transfer of meaning from one person to another. Mitchell goes a step further and observes, Communication involves more than in effect(p) having the right information the information should be believed, weighed correctly, reach the right decision-makers and result in the appropriate action. Rogers and Rogers soak up reiterated this point of view. They opine Communication is a process by which an idea is transferred from a source to the receiver with the tendency of changing demeanor.. ..Communication is made with the intention of achieving results/change in knowledge, attitude and naked behaviour.Communication is a process in which senders and receivers of piths interact in a stipulation fond context. Interpersonal communication refers to the exchange of information and transmission of meaning between two people. Organizational communication is the subject that folds with the exchange of information and transmission of meaning thr oughout the organizational hierarchy.Since the leader or the manager accomplishes organizational objectives through people, it is essential to blow over what the leader or the manager wants people to accomplish, how to accomplish, where to accomplish and more of the essence(predicate), why to accomplish. To move on the organizational philosophy, objectives, procedures, and practices to all employees is not easy, because communication is a very complex phenomenon.In communication, the people must understand what they ar trying to communicate they must be allow foring and able to understand them they must accept their communication or message or information or goals. Thus, all social phenomena ar a function of communication.2.2 FUNCTIONS OF COMMUNICATIONCommunication serves four major functions within a group or organization Control, motivation, excited spirit and information.Communication acts to control member behaviour in some(prenominal) charges. Organizations have aut hority hierarchies and stiff guidelines that employees argon undeniable to follow. When employees, for instance be required to first communicate any job cogitate grievance to their warm boss, to follow their job description, or to comply with company policies, communication is perform a control function. just now informal communication as tumesce controls behaviour. When work groups tease or harass a member who produces too lots (and makes the rest of the group look bad), they ar in officially communicating with, and controlling, the members behaviourCommunication fosters motivation by clarifying to employees what is to be done, how well they are doing, and what can be done to improve execution of instrument if its supbar. The formation of circumstantial goals, feedback on progress toward the goals, and reinforcement of desired behaviour all begin motivation and require communication.For many employees, their work group is a simple source for social interaction. The communication that takes place within the group is a fundamental mechanism by which members show their frustrations and feelings of satisfaction. Communication, therefore, turn ins a clear for the emotional expression of feelings and for fulfillment of social inescapably.The net function that communication performs relates to its exercise in facilitating decision making. It provides the information that individuals and groups need to make decisions by transmitting the data to identify and evaluate alternative picks.No one of these functions should be seen as being more important than the others. For groups to perform effectively, they need to take some form of control over members, stimulate members to perform, provide a means for emotional expression, and make decision choices. Almost all(prenominal) communication interaction that takes place in a group or organization performs one or more of these four functions.2.3 THE COMMUNICATION PROCESS earlier communication can take place, a purpose, expressed as a message to be conveyed, is needed. It unraveles between a source (sender) and a receiver. The message is encoded (converted to a symbolic form) and passed by way of some medium ( phone line) to the receiver, who retranslates (decodes) the message initiated by the sender. The result is a transference of meaning from one person to another.The exhibit above depicts this communication process. This model is made up of septet parts (1) the communication source, (2) encode, (3) the message, (4) the channel, (5) decoding, (6) the receiver, and (7) feedback.The source initiates a message by encoding a thought. The message is the actual fleshly product from the source encoding. When we speak, the speech is the message. When we write, the writing is the message. When we gesture, the driving forces of our arms and the expression on our instance are the message. The channel is the medium through which the message travels. It is selected by the source, who must determine whether to use a formal or informal channel. Formal convey are established by the organization and transmit message that are related to the professional activities of the members. They traditionally follow the authority chain within the organization. opposite forms of messages, such as personal or social, follow the informal channels in the organization. The receiver is the object to whom the message is directed.But before the message can be received, the symbols in it must be translated into a form that can be understood by the receiver. This step is the decoding of the message. The final link in the communication process is a feedback loop. Feedback is the check on how successful we have been in transferring our messages as originally intended. It determines whether understanding has achieved.2.4 caution OF COMMUNICATIONCommunication can flow vertically and sidelongly. The vertical balance can be further divided into downwardly(prenominal) and upward directi ons. down(prenominal)Communication that flows from one aim of a group or organization to a lower level is a downward communication. When we think of managers communicating with employees, the downward pattern is the one we are usually thinking of. Its utilise by group leaders and managers to assign goals, provide job instructions, inform employees of policies and procedures, point out problems that need attention, and offer feedback about performance. But downward communication doesnt have to be ad-lib examination or face-to-face contact. When precaution sends letters to the employees homes to advise them of the organizations new sick leave insurance policy, it is using downward communication. So is an e-mail from a team leader to the members of her team, reminding them of an upcoming deadline.upward(a)Upward communication flows to a high level in the group or organization. Its utilize to provide feedback to higher-ups, inform them of progress toward goals, and relay verita ble problems. Upward communication keeps managers certified of how employees feel about their jobs, co-workers, and the organization in general. Managers also rely on upward communication for ideas on how things can be improved.Some organizational examples of upward communication are performance reports prepared by lower instruction for review by mall and top counselling, suggestion boxes, employee attitude surveys, grievance procedures, superior-subordinate discussions, and informal gripe sessions in which employees have the opportunity to identify and discuss problems with their boss or representatives of higher commission. For example, FedEx prides itself on its computerized upward communication program. All its employees annually complete temper surveys and reviews of management. This program was cited as a key world resources strength by the Malcolm Baldrige National Quality Award examiners when FedEx won the honor.LateralWhen communication takes place among members of the alike(p) work group, among members of work groups at the same level, among managers at the same level, or among any horizontally equivalent personnel, we describe it as lateral communication theory. wherefore would there be a need for horizontal communication theory if a group or organizations vertical communication theory are effective? The answer is that horizontal communications are often unavoidable to save time and facilitate co-ordination. In some cases, these lateral relationships are formally sanctioned. More often, they are informally created to short-circuit the vertical hierarchy and race action. So lateral communications can, from managements viewpoint, be good or bad. Since strict adherence to the formal vertical structure for all communications can impede the efficient and accurate transfer of information, lateral communications can be beneficial. In such cases, they occur with the knowledge and support of superiors.But they can create dysfunctional conflict s when the formal vertical channels are breached, when members go above or around their superiors to get things done, or when bosses happen upon out that actions have been taken or decisions made without their knowledge.Diagonal CommunicationThis occurs when communication occurs between workers in a different section of the judicature and where one of the workers refer is on a higher level in the formation. For example in a bank diagonal communication will occur when a department manager in head means converses with a cashier in a branch of the bank ground on the high street.2.5 INTERPERSONAL COMMUNICATIONHow do group members transfer meaning between and among each other? There are 3 basic methods. People basically rely on oral, compose and non- literal communication. viva CommunicationThe chief means of conveying messages is oral communication. Speeches, formal man-to-man and group discussions, and the informal mill or grapevine are pop forms of oral communication.The adva ntages of oral communication are speed and feedback. A verbal message can be conveyed and a response received in a minimal amount of time. If the receiver is unsure of the message, rapid feedback allows for early detection by the sender and, hence, allows for early correction.The major disadvantage of oral communication surfaces in organizations or whenever the message has to be passed through a number of people. The more people a message must pass through, the greater the potential distortion. For example, if you ever play the game telephone at a party, you know the problem. Each person interprets the message in his or her own way. The messages content, when it reaches its destination, is very often different from that of the original. In an organization, where decisions and other communiqus are verbally passed up and down the authority hierarchy, there are considerable opportunities for messages to become distorted.Written Communication.Written communications include memorandas, l etters, electronic mail, fax transmissions, organizational periodicals, notices placed on bulletin boards, or any other device that is transmitted via compose words or symbols.Why would a sender choose to use written communications? They are tangible and verifiable. Typically, both the sender and the receiver have a record book of the communication. The message can be stored for a indefinite period. If there are questions concerning the content of the message, it is physically available for later reference. This feature is particularly important for complex and lengthy communications. The marketing plan for a new product, for instance, is probable to contain a number of tasks spread out over several months. By putting it in writing, those who have to initiate the plan can readily refer to it over the life of the plan. A final improvement of written communication comes from the process itself. You are usually more scrupulous with the written word than the oral word. You are for ced to think more thoroughly about what you want to convey in a written message than in a spoken one. Thus, written communications are more likely to be well thought out, logical and clear.Of course, written messages have their drawbacks. They are time consuming. You could convey far more information to a college instructor in a one-hour oral exam than in a one-hour written exam. In fact, you could probably say the same thing in 10 to 15 minutes that it would take you an hour to write. So, although writing may be more precise, it also consumes a great deal of time.The other major disadvantage is feedback, or lack of it. Oral communication allows the receiver to respond chop-chop to what he thinks he hears. Written communication, however, does not have a built-in feedback mechanism. The result is that the mailing of a memo is no assurance it has been received, there is no guarantee the recipient will interpret it as the sender intended. The latter point is also applicable in oral communiqus, except it is easy in such cases merely to ask the receiver to summarize what you have said. An accurate summary presents feedback separate that the message has been received and understood.Employees Handbook As business grows in size, management often turns to the use of an employee handbook as a communication son of a bitch to inform employees on issues such as company history and products, human resource policies, employee compensation and benefits, training assistance, health services, safety, security, employee responsibilities, and work standards. Handbooks are also useful to supervisors and administrators for ensuring consistent implementation and enforcement of company policies.These are intended to support in the induction of newcomers and to provide all the employees with a clear-cut understanding not only of the general policies of the management but also of the character of the business, its sources of supplies, its customers, its products and the range of benefits and services available to its employees. Many organizations publish illustrated handbooks, depicting cartoons, charts and photographs. plate Magazines and Newspapers Some organizations maintain one or more employee magazines or journals. These are meant to keep employees well informed of the development in the business and to deliver them with the personalities and activities of the organisation. It can explain the policies of the management in easily understood terms. signboard magazines contain news, and personal and social items. There may be references to parties, marriages, births, retirements, honor and awards.Financial Reports Such reports describe the essential facts concerning the conduct of business, its expenses and profits, its income and distribution of fiscal standing. of the organisation and create understanding between the management and its employees.Bulletin Boards Usually, boastful organizations keep a bulletin board for 50 to 100 employees in attract ive colours, types and formats. These boards contain a wide range of material such as someones choice of cartoons from newspapers and magazines, pin-up photographs, events in the lives of present or originator employees and other items of common interest.Audio-Visual Aids Sound films, movies, slides, tapes may be played back to the workers. Such audio-visual aids have an obvious advantage of describing a companys range of operations and products, in illustrating how financial and other decisions are made, or in explaining work rules.Notice Boards Notices are often pasted o the factory walls or gates or placed in churl covered notice boards, and these are hung at appropriate places in the expound of an organisation, near the canteens or factory gates. These notices usually depict abstracts as desired under the various statutes as well as notices of the various institutions in the establishment such as the sports club.Suggestion System The suggestion system is designed to enlist th e co-operation of subordinates in effecting improvements and in eliminating waste and to provide an roadway for a working communication with the management. Rewards are offered for suggestions which results in greater plenteous efficiency. In some organizations, suggestion boxes are located at at ease places throughout the plant.Communication with Public and Government Organisations educate the public about their various activities through advertising, campaigns, meetings and conferences. Organisations also establish and organize special groups to communicate with the important segments of government.Proper communication plays an important role in a large organization, and there has to be a proper balance between the oral and written forms of communication. It need hardly be said that the choice of any method depends upon the purpose to be accomplished and the likelihood of its success. rather often, it is damp to use more than one method to convey the same information so that one can reinforce the other.Nonverbal Communicationevery time we verbally give a message to someone, we also impart a communicatory message. In some instances, the communicatory fortune may stand alone. For example, in a singles bar, a glance, a stare, a frown, and a provocative system movement all convey meaning. As such, no discussion of communication would be complete without circumstance of nonverbal communication-which includes system movements, the intonations or emphasis we give to words, facial expressions, and the physical outdo between the sender and receiver.It can be argued that every body movement has a meaning and no movement is accidental. For example, through body oral communication we say, Help me, Im lonely Take me, Im available Leave me alone, Im depressed. And rarely do we send our messages consciously. We act out our state of being with nonverbal body language. We lift one eyebrow for disbelief. We rub our nose for puzzlement. We capture our arms to is olate ourselves or to protect ourselves. We shrug our shoulders for indifference, wink one eye for intimacy, tap our fingers for impatience and slap our forehead for forgetfulness.The two most important messages that body language conveys are (1) The extent to which an individual likes another and is interested in his or her views and(2) The relative perceived attitude between a sender and receiver. For instance, we are more likely to position ourselves nearer to people we like and touch them more often.Similarly, if you feel that youre higher status than another, youre more likely to display body movements-such as crossed legs or a slouched seating position-that reflect a casual and relaxed manner.Body language adds to, and often complicates, verbal communication. A body position or movement does not by itself have a precise or universal proposition meaning, but when it is conjugate with spoken language, it gives fuller meaning to a senders message.If you read the verbatim minu tes of a meeting, you wouldnt grasp the impact of what was said in the same way you would if you had been there or saw the meeting on video. Why? There are no records of nonverbal communication. The emphasis given to words or phrases is missing.Facial expressions also convey meaning. A snarling face says something different from a smile. Facial expressions, along with intonations, can show arrogance, aggressiveness, fear, shyness, and other characteristics that would never be communicated if you read a transcript of what had been said.The way individuals home themselves in terms of physical distance also has meaning. What is considered proper lay is largely dependent on cultural norms. For example, what is considered a businesslike distance in some European countries would be viewed as intimate in many parts of North America. If someone stands closer to you than is considered appropriate, it may indicate aggressiveness or sexual interest if farther away than usual, it may mean dis interest or displeasure with what is being said.Its important for the receiver to be alert to these nonverbal aspects of communication. You should look for nonverbal cues as well as listen to the literal meaning of senders words. You should particularly be aware of contradictions between the messages. Your boss may say she is free to talk to you about a pressing budget problem, but you may see nonverbal signals suggesting that the is not the time to discuss the subject regardless of what is being said, an individual who frequently glances at her wristwatch is giving the massage that she would prefer to sack up the conversation. We misinform others when we express one message verbally, such as trust, but nonverbally communicate a contradictory message that reads, I dont have confidence in you.3.1 COMMUNICATION TYPESInternal/Organizational CommunicationThis is communication that takes place within (or across) an organization. In addition to the usual face to face, telephone, fax or m ail modern organizations may use technology to communicate inseparablely. Technology may be used for e-mails or a linked internal communication system such as the intranet which is an internet system designed solely for use by those working for the organization.External communicationsConversely external communication is communication between the organization and those outback(a) the organization. Modern organizations may design technological systems so that they can communicate with customers and undertake e-Commerce. Alternatively they communicate with other businesses through the internet or similar systems and undertake e-Business.Functions of Internal and External CommunicationsTechnology has rapidly expanded the types of internal and external communication available to organizations. The diagram illustrates the colossal array of internal and external communication available. Combined together internal and external types of communications allow various sectors of the local, n ational and international companionship to interact, liaise and conduct business.3.2 Objectives of CommunicationCommunication is not an end in itself. There is no use of communicating just for the sake of communicating. It is a means and a very effective means for the solution of managerial problems and for attainment of managerial objectives. Since managers work through others, all their acts, policies, rules, orders and procedures must pass through some sort of communication channel. The purposes of communication areTo develop information and understanding which are necessary for group effort?To provide an attitude which is necessary for motivation, co-operation and job satisfaction?To discourage the spread of misinformation, rumours, gossip, and to release the emotional tensions of workersTo prepare workers for a change by giving them the necessary information in advance.To encourage ideas, suggestions from subordinates for an improvement in the product and work conditions, for a reduction in time or cost involved and for the avoidance of the waste of raw material.To improve labour-management relations by retention both in contact with each other.To satisfy the basic human needs like recognition, self-importance and sense of participation.To serve auxiliary functions such as entertainment and the maintenance of social relations among human beings.The purpose of communication is to establish asocial environment that supports effective interaction and to ensure that the workforce has the skills to share information and co-ordinate their achievements efficiently3.3 Importance of CommunicationOrganizations cannot exist without communication. If there is no communication, employees cannot know what their respective associates are doing, management cannot receive information on inputs, and management cannot give instructions. Co-ordination of work is impossible, and the organisation will collapse for lack of it. Co-operation also becomes impossible, because peo ple cannot communicate their needs and feelings to others. Every act of communication influences the organisation in some way or the other.As such effective communication tends to encourage better performance, improves job satisfaction, creates proper understanding, and develops feeling of involvement among the people.Chester Bernard (1938) has considered communication to be the very first function of a manager and has viewed it as the shaping force which links people and purposes together in any co-operative system. In the practice of management, Peter Drucker (1954) has observed that the managers main instrument for operating his affairs is information. The management process has widely been discussed as one which embraces the functions of planning, organizing, leading and controlling, which are advantageously involved with and dependant on, communication. Organisational structure is definitely tied to the communication systems. Communication is the key to effective teamwork, for both are based on the common fundamentals of information, understanding, consultation and participation. Communication is an essential skill at every level of organisational functioning and for organisations of all types, whether social, governmental, or commercial.According to mineworker and Miner there Ware four basic types of communication network (a) the restrictive network ensures security, conformity to plans and the achievement of productivity through the communication of policy statements, procedures, and rules (b) the innovative network is concerned with problem-solving and change through such techniques as suggestion systems and meetings (c) the integrative network is directly related to consideration of employee team spirit and organisational maintenance and (d) the informative network relates to employees effectiveness and productivity through a direct dissemination of information and training programmes.3.4 Rules for CommunicationA few basic rules should be followed in planning for and carrying out communications of all kinds, written and oral, regardless of form or format.Clarity To be effective, communications must be understood, and to be understood, they must be clear.Brevity It makes both written and oral communications easier to understand. Only one idea should be used in a sentence.Simplicity Short, simple words, phrases, and sentences should be used. Every word should count. Extra words only serve to confuse.Precision detailed words should be used.Integrity Communication should always be used as a means, never as an end.During any major change programme, internal communication in an organisation is extremely. Important. It must be borne in mind in this context that communication is more than a dialogue. It builds on trust and openness among colleagues, and results in common understanding of the organisational issues that have a long-term bearing on the future of the organisation.3.5 Formal and Informal CommunicationBasically, the two m ost important media of communication in an organisation are formal and informal communications. Formal communications are those that are official, that are a part of the recognized communication system of the organisation. A formal communication can be from a superior to a subordinate, from a subordinate to a superior, intra-administrative, or external. These communications may be oral or written. Informal communication is those that are outside the formal, recognized communication system. Informal communication originates spontaneously outside the formal channels and is the cancel responses to the need for social interaction.Within the organisation, whatever its style or form, cohesive informal groups develop. Extensive research has shown that these informal work groups have ugly power in shaping attitudes, behaviour, and consequently, production. They share a set of beliefs, values, and socially acceptable behaviours. In other words, group members come to think and act in similar ways, and this encourages feelings of closeness among them.In industry, at every level of organisational life, employees are bound together in informal groups and develop a